Effective Date: October 13, 2026

Welcome to the official Shipping Policy of Lysaght Garden, your trusted e-commerce destination for premium, budget-friendly, weather-resistant yard and garden decor. Rooted in a sunlit backyard origin story where our founding team grew frustrated with generic, easily broken outdoor decor that failed to balance beauty, durability and affordability, we have spent more than 5 years carefully sourcing and testing every single product we offer — from delicate melodic wind chimes to hand-finished planters and warm glow string lights — for our global community of over 40,000 clients, with a curated catalog of 120+ unique yard pieces in our fresh collection. This policy is designed to deliver full transparency on all our shipping processes, timelines, terms and responsibilities, ensuring you receive your new garden decor quickly, securely and with full clarity at every step of the journey from our warehouse to your outdoor space. This policy applies to all orders placed through our official website www.lysaghtgarden.com. By completing a purchase on our platform, you acknowledge that you have read, understood, and agreed to all terms outlined in this document.

1. Order Processing Timeline

Once you successfully submit your order on our website, our dedicated operations team will begin processing it within 1 to 2 business days. All orders go through a standard verification check first, to confirm your payment is fully authorized, your delivery details are accurate, and the selected in-stock yard pieces are available for dispatch. We will send you an automated order confirmation email immediately after you complete checkout, followed by a separate dispatch notification email the moment your order leaves our local Coolum Beach warehouse. Please note that order processing does not proceed on weekends or Australian public holidays, which may lead to minor expected delays for orders placed right before a public holiday window. If we encounter any unexpected stock discrepancy for the products you ordered, our customer support team will reach out to you within 2 business days to discuss available resolution options, including free substitute products of equivalent or higher value, or a full refund for the out-of-stock item if no alternative matches your preference.

2. Standard Delivery Timeline

We are committed to getting your new garden decor to you as quickly as possible, to help you turn empty yards into warm havens without unnecessary waiting. As outlined in our public FAQ, our standard delivery service generally takes 5 to 7 working days to arrive at your specified delivery address, calculated from the date your order leaves our warehouse. This timeline applies to all eligible standard shipping destinations across Australia, and we also offer reliable international standard shipping to over 30 global regions, with a slightly extended delivery window of 7 to 12 working days depending on your location and local customs processing schedules. Every order, no matter the destination, will include complete, easy-to-use kits as advertised — including full hanging kits for every wind chime order — so you can start enjoying your new yard decor the moment your package arrives without needing to source extra accessories locally.

3. Shipping Coverage and Delivery Fees

We offer free standard shipping for all domestic Australian orders with a total value of AUD 75 or more. For domestic Australian orders under this threshold, a flat standard shipping rate of AUD 9.99 will be applied at checkout. For international orders, the shipping fee will be calculated dynamically at checkout based on your delivery location and the total weight and dimensions of the products you selected, with no hidden extra charges added after you complete your payment. We currently ship to all residential and business addresses in Australia, as well as selected regions in New Zealand, North America, Southeast Asia and the European Union. We do not offer shipping to PO box addresses for international orders at this time, to ensure our delivery partners can complete secure signature confirmation for every package. If you need to arrange expedited express shipping for an urgent order, you can contact our support team before checkout via [email protected] or call us on +61 752336405, and we will provide you with a custom expedited rate and estimated delivery timeline tailored to your location.

4. Delivery Tracking and Responsibilities

Once your order is dispatched, the tracking number for your shipment will be shared with you in the dispatch confirmation email sent to your registered contact address. You can use this tracking number on our designated shipping partner’s official website to monitor the real-time location and delivery status of your package at any time. We highly recommend that you double-check your full delivery address, contact phone number, and postcode carefully before completing your order, to avoid preventable delivery delays caused by incorrect address information. If you notice you entered an incorrect delivery detail after submitting your order, you can contact our support team immediately before your order is dispatched to request a free address update. If the package is returned to our warehouse due to an incorrect, incomplete or inaccessible delivery address you provided, you will be responsible for covering the cost of a second re-shipment fee to send the order to your corrected address.

All our products are designed to withstand sun, rain and regular outdoor use, and crafted with non-toxic materials to keep kids and pets fully safe, and we take extra care to package every order with shock-absorbing protective materials to avoid transit damage. In the rare scenario that your order arrives with verified transit damage, please contact our support team within 48 hours of delivery, provide clear photos of the damaged package and products, and our team will arrange a free replacement shipment or coordinate a valid return for unopened items for a full refund per our returns policy.

5. Delivery Exceptions and Support

If your order has not arrived after 10 working days from the dispatch date for domestic Australian orders, or 15 working days for international standard orders, please reach out to our customer support team as soon as possible. We will open a formal investigation with our shipping partner immediately, and work to resolve the situation for you without unnecessary hassle. If our shipping partner confirms your package is officially lost in transit, we will offer you the choice of a full re-shipment of all your ordered products at no extra cost, or a full refund for the total value of the lost items.

For any questions, concerns or special requests related to your order shipment, you can contact our team at any time via email at [email protected], call our support line at +61 752336405, or send physical correspondence to our registered business address at 1/27 Lysaght St, Coolum Beach, QLD 4573, Australia. We are always ready to assist you, to make sure you get the smooth, stress-free delivery experience you deserve for the new garden decor you selected to give your outdoor space the refresh it deserves.