Privacy Policy

Effective Date: October 13, 2026

Welcome to the privacy policy of Lysaght Garden. This document is designed to clearly outline how we collect, use, store, protect, and manage your personal information when you interact with our e-commerce platform dedicated to premium, budget-friendly yard and garden decor. At Lysaght Garden, we prioritize the privacy and security of every customer who visits our website, browses our curated collection of garden products, places an order, or engages with our brand in any capacity. This policy applies to all personal data collected through our website, related online services, offline customer support interactions, and any other channels connected to our operations. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you refrain from using our platform and submitting your personal information to us.

1. About Us

Lysaght Garden is operated under our official registered details:

Our story began in a sunlit backyard, where our founding team struggled to find decor that was both beautiful, weather-friendly and kind to small garden budgets. Tired of generic, easily broken pieces, we started sourcing and testing every product ourselves, from string lights to hand-finished planters. Today, we proudly serve over 40,000 clients worldwide, with more than 5 years of industry experience and a curated catalog of over 120 unique garden decor products designed to turn empty yards into warm havens. As an Australian-based e-commerce business, we are fully committed to complying with all applicable data protection regulations, including the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), as well as other relevant global privacy standards for our international customer base. This policy is built around our core promise to keep your personal data safe, transparent, and never misused.

2. What Personal Information We Collect From You

We only collect personal information that is directly relevant to providing you with a seamless, secure, and satisfying shopping experience on our platform. The types of information we may gather include, but are not limited to, the following categories:

2.1 Information You Provide Voluntarily

When you interact with our website and complete specific actions, you may directly share certain personal details with us:

  • ‌Account Registration Data‌: If you choose to create a user account on our site, we will collect your full name, email address, chosen password, and optional contact preferences to help you track orders, save favorite products, and speed up future checkout processes.
  • ‌Order and Transaction Data‌: When you place an order for our garden decor products, including wind chimes, hand-finished planters, string lights, and other yard pieces, we collect your full delivery address, contact phone number, billing information, payment details (processed through secure, PCI-compliant payment gateways), and order specifics such as product selections, quantity, and custom request notes.
  • ‌Customer Support and Communication Data‌: When you reach out to our team via our contact email, phone line, or website contact form to ask questions about our products, check the status of your delivery (which typically takes 5 to 7 working days for standard shipping), inquire about our return policy (for unopened items eligible for 30-day full refunds), or provide feedback, we will keep records of your messages, your identity information, and our response history to deliver consistent, helpful support.
  • ‌Survey and Promotion Participation Data‌: If you opt in to participate in our customer satisfaction surveys, sign up for our newsletter to get updates on new garden decor collections, or enter our promotional giveaways, we may collect your responses, stated preferences for garden decor styles, and consent preferences for marketing communications.

2.2 Information We Collect Automatically When You Browse Our Site

As is standard across most e-commerce platforms, we automatically gather certain non-personally identifiable and device-related information when you visit [www.lysaghtgarden.com], to help us improve our website functionality and user experience:

  • ‌Device and Technical Data‌: This includes your IP address, browser type and version, operating system, device type, language preferences, time zone settings, and the specific website pages you access during your visit.
  • ‌Usage and Browsing Data‌: We collect data about your navigation patterns on our site, such as the time and date of your visit, the duration of your session, search queries you enter related to garden decor, product pages you view, links you click, and your exit pages when you leave our platform.
  • ‌Cookie and Similar Tracking Technology Data‌: We use cookies, web beacons, and other tracking tools to store small pieces of data on your local device. These tools help us remember your saved cart items, keep you logged in to your account, analyze website traffic patterns, and deliver personalized product recommendations for our new yard pieces that are now in stock. You have full control to adjust your browser settings to refuse cookies, though this may impact some interactive features of our website.

3. How We Use Your Personal Information

We strictly limit the use of your personal information to purposes that are directly connected to operating our e-commerce platform, fulfilling our commitments to you as a customer, and improving our services. The primary lawful bases we rely on for processing your data are consent, contractual necessity, legitimate business interests that do not override your privacy rights, and compliance with our legal obligations. Your personal information will be used for the following purposes:

  • ‌Order Fulfillment and Delivery‌: We use your delivery address, contact phone number, and order details to process your purchase, arrange for shipment of your selected garden decor items, track your delivery, resolve any shipping issues, and ensure your products reach you accurately within our standard 5 to 7 working day delivery window. This also includes verifying your payment information to prevent fraudulent transactions and protect both you and our business.
  • ‌Customer Service and Support‌: We use your contact information and query history to respond to your questions, process your return requests for unopened items within our 30-day full refund policy, assist you with product use inquiries such as confirming that all wind chime orders come with complete, easy-to-use hanging kits, inform you about our non-toxic materials that make all our products safe for kids and pets, and resolve any post-purchase concerns you may have.
  • ‌Website Experience Optimization‌: The automatically collected browsing and usage data helps us identify technical glitches on our site, test new features, optimize page loading speeds, and curate our product offerings to better match what our customers are looking for, ensuring we can continue to turn empty yards into warm havens for every member of our global community.
  • ‌Personalized Communication (With Your Explicit Consent)‌: If you have opted in to receive our marketing communications, we will use your email address to send you updates about our fresh collection of yard decor, announcements for new in-stock yard pieces, exclusive discount offers, seasonal garden styling tips, and news about our top picks that everyone is grabbing right now. You can unsubscribe from these marketing emails at any time by clicking the “unsubscribe” link at the bottom of every promotional message, or by sending a request to our contact email.
  • ‌Legal Compliance and Security Protection‌: We process your personal data as required to comply with Australian tax laws, consumer protection regulations, and other legal obligations that apply to our business operations. This also includes using your information to detect, prevent, and investigate fraudulent activities, unauthorized access to our systems, and other potential risks that could harm our customers, our business, or our platform’s security.
  • ‌Business Analysis and Improvement‌: We may use aggregated, anonymized data that cannot be linked back to any individual user to analyze overall sales trends, identify which garden decor products are most popular across different global regions, plan our new product sourcing activities, and make informed business decisions to better serve our 40,000+ clients worldwide.

4. How We Share Your Personal Information

We will never sell, rent, or lease your personal information to unaffiliated third parties for their own marketing purposes, without your explicit, written consent. We only share your data with trusted third-party service providers who are contractually obligated to protect your information, and only for the limited purposes outlined below:

  • ‌E-commerce Fulfillment and Shipping Partners‌: We work with vetted logistics and delivery companies to ship your ordered garden decor items to your specified address. These service providers will only receive the necessary personal details required to complete the delivery process, and they are prohibited from using your information for any other unrelated purposes.
  • ‌Secure Payment Processing Providers‌: All your payment and billing information is processed through PCI DSS compliant, industry-leading payment gateways. We do not store your full credit card details on our own servers, and these payment processors are bound by strict data security rules to protect your financial information.
  • ‌Website and Technology Service Providers‌: We partner with third-party platforms that help us host our website, manage our customer relationship systems, send automated transactional emails (such as order confirmation and shipping notification emails), and analyze website traffic to improve our service. All these providers operate under strict data protection agreements that require them to keep your personal information confidential and secure.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by law, court order, or valid government request, or if such disclosure is necessary to protect our legal rights, defend ourselves in legal proceedings, or enforce our website Terms of Service.
  • ‌Business Transfer Circumstances‌: In the event of a merger, acquisition, sale of all or a portion of our business assets, or other corporate restructuring, your personal information may be transferred to the succeeding entity. We will provide you with advance notice of any such change in ownership or data stewardship, and ensure that the new entity continues to uphold the same level of privacy protection as outlined in this policy.

5. International Data Transfers

As an Australian-based business with customers located in over multiple countries around the world, and as we work with carefully selected global service providers, it may be necessary to transfer your personal information to locations outside of Australia, including countries where our shipping partners, payment processors, and cloud hosting platforms operate. Whenever we conduct such international data transfers, we will ensure that appropriate, legally required safeguards are in place to protect your personal data, including using standard contractual clauses approved by relevant regulatory authorities, verifying that the receiving party upholds equivalent data protection standards to those required under Australian privacy law, and taking all reasonable steps to ensure your information remains secure during transit and storage.

6. How We Protect and Store Your Personal Information

We take the security of your personal information extremely seriously, and have implemented a multi-layered set of technical, administrative, and physical security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data:

  • All sensitive personal information transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology, ensuring that your data cannot be intercepted by unauthorized parties during transfer.
  • Our internal servers and data storage systems are protected by enterprise-grade firewalls, regular security patches, and strict access control policies. Only a very limited number of authorized Lysaght Garden team members who need to access your data to fulfill their job responsibilities (such as processing orders or responding to your customer support requests) are granted permission to access your personal information, and all access activities are logged and monitored.
  • We regularly conduct security audits, employee privacy training, and system vulnerability testing to identify and address any potential risks to your data security, and ensure that our practices remain aligned with the latest industry standards.
  • We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was originally collected, including completing your orders, honoring our legal and tax record-keeping obligations, resolving any ongoing disputes or claims, and enforcing our contractual agreements. Once your personal data is no longer required for these purposes, we will securely delete or anonymize it in accordance with applicable laws.
    All our products are crafted using non-toxic materials to keep kids and pets fully safe, and we extend the same level of careful, responsible protection to your personal data that we bring to every garden decor product we source and test ourselves.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may hold a range of legal rights related to your personal information. At Lysaght Garden, we respect and fully support the exercise of these rights for all our customers, no matter where you are located. These rights include:

  • ‌Right to Access‌: You can submit a request to receive a copy of all the personal information we hold about you, including details about how we have processed and shared your data.
  • ‌Right to Correction‌: If you find that any of the personal information we hold about you (such as your delivery address, contact phone number, or email address) is inaccurate or incomplete, you can request that we update and correct that information promptly.
  • ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we delete your personal information from our systems, under circumstances where the data is no longer necessary for the original purposes it was collected, you withdraw your consent, or there is no other valid legal reason for us to retain your data.
  • ‌Right to Restriction of Processing‌: You can request that we temporarily limit the processing of your personal information, for example when you are verifying the accuracy of your data, or when you are determining whether our legitimate processing grounds override your own privacy rights.
  • ‌Right to Data Portability‌: You can request to receive a machine-readable copy of all the personal data you have provided to us, for the purpose of transferring that data to another service provider.
  • ‌Right to Object to Processing‌: You have the right to object to our processing of your personal information for direct marketing purposes, or for purposes based on our legitimate business interests, at any time.
  • ‌Right to Withdraw Consent‌: At any point where you have previously given us your consent to process your personal information for specific activities (such as sending you marketing newsletters), you can withdraw that consent easily, without any negative impact on your ability to shop on our platform.

To exercise any of these rights, you can send your request to us via our official contact email at [email protected], or reach out to us over the phone at +61 752336405. We will respond to your valid request within a maximum of 30 days, and we will never charge you a fee for processing standard, non-excessive privacy rights requests. We may first need to verify your identity to ensure that the person making the request is the legitimate owner of the personal information in question, to protect your data from unauthorized access by third parties.

8. Cookies and Tracking Technologies

As referenced earlier in this policy, we use cookies and similar tracking technologies to enhance your browsing experience on our website. Different categories of cookies serve different functions:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for our website to function properly. They allow you to navigate between pages, save items to your shopping cart, log in to your user account, and complete the checkout process, and they cannot be disabled in our systems.
  • ‌Performance Cookies‌: These cookies help us collect anonymous data about how visitors use our website, so we can measure and improve the performance of our platform, identify which pages are most popular, and fix technical errors that users may encounter.
  • ‌Functional Cookies‌: These cookies allow our website to remember the preferences you set, such as your chosen language, currency, and saved custom settings, to provide a more personalized experience during your next visit.
  • ‌Marketing Cookies‌: These cookies are used by us and our trusted advertising partners to show you relevant, targeted advertisements for our garden decor products when you visit other websites online, based on your previous browsing activity on our platform. We will only use these marketing cookies if you have given us your explicit consent to do so.

You have full control to manage your cookie preferences at any time through the settings panel on your web browser, which allows you to block or delete certain types of cookies. Please note that disabling strictly necessary cookies may prevent some core features of our www.lysaghtgarden.com website from working correctly.

9. Protection of Children’s Privacy

Our garden decor products are designed to be family-friendly, and we use non-toxic materials to keep kids fully safe around our items, but our e-commerce platform is not intended for use by children under the age of 16. We do not knowingly collect personal information directly from children under 16 years old, and we do not target any of our marketing communications to underage children. If we become aware that we have accidentally collected personal information from a child under the age of 16 without verifiable parental consent, we will take immediate steps to securely delete that information from all our systems. If you are a parent or guardian and you believe your child has shared their personal data with us, please contact us right away at [email protected] and we will resolve the issue promptly.

10. Third-Party Links

Our website may occasionally contain hyperlinks to external third-party websites, such as social media platforms, complementary garden lifestyle blogs, or partner brand pages that we believe may be of interest to our customers. Please note that these external sites operate independently from Lysaght Garden, and they have their own separate privacy policies and terms of service that are not governed by this document. We do not exercise any control over the content, data handling practices, or security measures of these third-party websites, and we cannot take responsibility for the privacy practices of these external platforms. We encourage you to read and review the full privacy policy of every website you visit after leaving our platform, before you submit any of your personal information to those services.

11. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy from time to time, to reflect changes in our business operations, new legal and regulatory requirements, new product features we introduce to our platform, or feedback we receive from our valued customers. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and we will take reasonable steps to notify you of the changes, such as posting a prominent announcement on our www.lysaghtgarden.com homepage, or sending you a notification email if you are a registered user with an existing account. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and our services after the effective date of any revised Privacy Policy will constitute your acknowledgement and acceptance of the updated terms.

12. Contact Us For Any Privacy Inquiries

If you have any questions, concerns, or complaints about this Privacy Policy, our data handling practices, or if you wish to submit a request related to your personal privacy rights, please do not hesitate to reach out to our dedicated data protection team through any of our official channels:

  • Send an email to us at: [email protected]
  • Call our customer support line at: +61 752336405
  • Send physical mail to our registered business address at: 1/27 Lysaght St, Coolum Beach, QLD 4573, Australia

We will respond to your privacy-related inquiry as quickly as possible, and we will work with you to resolve any issues you may have to your full satisfaction. If you feel that we have not addressed your concern appropriately, you also retain the right to submit a complaint to the relevant local data protection authority in your jurisdiction, such as the Office of the Australian Information Commissioner (OAIC) for customers based in Australia.

At Lysaght Garden, we believe that trust is the foundation of every relationship we build with our global community of over 40,000 clients. Just as we personally source and test every single one of our over 120 garden decor products to ensure they are beautiful, weather-friendly, and worthy of being a part of your warm, beloved outdoor haven, we also dedicate the same care, attention, and responsibility to protecting the personal information you share with us. Thank you for choosing to turn your empty yard into a beautiful, peaceful sanctuary with us, and for trusting us with your data.