Terms of Service

Effective Date: October 13, 2026

Welcome to Lysaght Garden, your trusted e-commerce platform for premium, budget-friendly, weather-resistant yard and garden decor. Our official website, accessible at www.lysaghtgarden.com, is operated and managed by Lysaght Garden, with our registered business contact details as follows:

  • Contact Email: [email protected]
  • Physical Registered Address: 1/27 Lysaght St, Coolum Beach, QLD 4573, Australia
  • Official Contact Phone Number: +61 752336405

These Terms of Service set out the legally binding rules, rights, responsibilities, and agreements that govern your access to and use of our website, all related services, and every transaction completed on our platform. Our story began in a sunlit backyard, where our founding team struggled to find decor that was both beautiful, weather-friendly and kind to small garden budgets. Tired of generic, easily broken pieces, we started sourcing and testing every product ourselves, from string lights to hand-finished planters. Today, we proudly serve more than 40,000 clients worldwide, with over 5 years of industry experience, and a curated catalog of more than 120 unique garden decor products. By browsing our site, creating a user account, placing an order, or engaging with our services in any capacity, you acknowledge that you have read, understood, and agreed to be fully bound by all the terms outlined in this document. If you do not agree with any provision of these Terms of Service, you are not authorized to access or use our website, and you must discontinue all interactions with our platform immediately. These terms apply to all visitors, registered users, customers, and other parties who access or use [www.lysaghtgarden.com].

1. Site Access and Eligibility

To access and use Lysaght Garden’s e-commerce services, you must meet the following minimum eligibility requirements:

  • You must be at least 16 years of age, or have the explicit legal consent and supervision of a parent or legal guardian to complete purchases on our platform. If you are a minor under the age of 18, you confirm that you have received permission from your parent or guardian to enter into this binding Terms of Service agreement.
  • You have the legal capacity to enter into a valid, enforceable contract under the laws that apply in your local jurisdiction.
  • You will not use our website for any unlawful, fraudulent, or unauthorized purpose, and you will comply with all applicable local, national, and international laws and regulations while using our services.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial shopping purposes. This license does not permit you to scrape, duplicate, resell, or exploit any part of our website, product listings, or service for any commercial use without our prior written approval. We reserve the right to suspend, restrict, or terminate your access to our site at any time, for any reason, without prior notice, if we determine that you have violated any of the provisions laid out in these Terms of Service.

2. User Account Responsibilities

If you choose to create a registered user account on our website, you agree to take full responsibility for the following account-related actions and security measures:

  • You will provide accurate, current, and complete personal information during the account registration process, and you will promptly update your account details (including your email address, delivery addresses, and contact phone number) to keep this information accurate at all times.
  • You are solely responsible for safeguarding your account password, and for all activities that occur under your registered user account, whether those actions were completed by you or a third party that accessed your account with or without your permission.
  • You agree to notify us immediately if you become aware of any unauthorized access to your account, or any other security breach related to your Lysaght Garden account, by contacting our support team at [email protected]. We are not liable for any loss or damage arising from your failure to secure your account credentials.
  • You may not create or operate multiple duplicate accounts for the purpose of exploiting promotional offers, manipulating pricing rules, or abusing our system in any way. We reserve the right to merge or terminate accounts that we identify as duplicate or fraudulent.

3. Product Information, Pricing, and Promotions

We make every effort to ensure that all product information listed on our website, including product descriptions, imagery, features, stock status, and pricing, is as accurate as possible. However, minor, unintentional discrepancies may occasionally occur, and we do not guarantee that all product listings are 100% error-free, complete, or up to date at all times.
All our products are personally sourced and rigorously tested by our team. Every wind chime we sell, for example, is weatherproof, and withstands sun, rain and regular outdoor use. All orders for wind chimes come with complete, easy-to-use hanging kits, and every item in our catalog is made with non-toxic materials to keep kids and pets fully safe. We encourage you to explore our fresh collection of yard decor now to make your garden feel brand new, with new yard pieces now in stock that help turn empty yards into warm havens.
All product prices listed on [www.lysaghtgarden.com] are displayed in Australian Dollars (AUD) by default, unless otherwise specified for international checkout regions, and all prices are subject to change without prior notice. We reserve the right to adjust product pricing, update or discontinue products, or modify promotional offers at any time at our sole discretion. If you complete an order for a product that was listed at an incorrect, unintended price due to a system error or typo, we reserve the right to cancel your order, issue a full refund for the total paid amount, and notify you of the pricing correction. Promotional codes, discounts, and limited-time offers cannot be combined with other active promotions unless explicitly stated, and they are non-transferable, non-redeemable for cash, and valid only for the specified time window outlined in the promotion terms.

4. Order Acceptance and Transaction Processing

When you submit an order on our website, this action constitutes a formal offer to purchase the selected products from us. Our formal acceptance of your order only occurs after we have verified your payment authorization, confirmed the availability of all ordered items, and sent you an official order dispatch confirmation email. We reserve the right to decline any order for any reason, including but not limited to situations where the product you ordered is out of stock, we detect fraudulent payment activity, your shipping address falls outside of our supported delivery regions, or you have previously violated any terms of this agreement.
Once your order is confirmed, we will process it within our standard 1 to 2 business day processing window, before handing it over to our trusted shipping partners for dispatch. As noted in our public FAQ, standard delivery usually takes 5 to 7 working days to arrive for domestic Australian orders, with clear tracking information shared with you once your package leaves our warehouse. All payment transactions processed on our website are secured via industry-standard PCI-compliant payment gateways. You confirm that the credit card, debit card, or other payment method you use to complete your purchase is yours, and you have full legal authority to use that payment method to complete the transaction. We will never store your full sensitive payment details on our local servers, to protect your financial information at all times.

5. Return and Refund Terms

All returns and refund transactions on our platform are governed by our official public Refund and Returns Policy, which is incorporated by reference into these Terms of Service. You can return unopened items within 30 days for a full refund, provided that the product remains in its original, unopened factory packaging, with all seals and original accessories intact. We strictly do not allow any standalone no-return “refund only” requests, for partial or full amounts, under any circumstances. All refund approvals are conditional on our warehouse team receiving and inspecting the returned unopened items, and confirming they meet all eligibility criteria outlined in our Refund and Returns Policy. Refunds for valid approved returns will be processed back to your original payment method within 5 to 7 business days of our team completing the inspection of your returned items.

6. Shipping and Delivery Obligations

All shipping and delivery services are governed by our official public Shipping Policy, which is fully integrated into these Terms of Service. We are responsible for dispatching your order within the stated processing window, and providing you with accurate tracking information to monitor the progress of your shipment. We take extra care to package every product with protective materials to prevent transit damage. Once we hand over your fully packaged order to our official shipping partner, the risk of loss, damage, or delay to the package transfers to you as the customer. If your package is confirmed lost in transit by our shipping partner, or arrives with verified transit damage, we will coordinate a free replacement shipment or process an eligible refund in full alignment with our Shipping Policy.
You are responsible for ensuring that all delivery address details you provide during checkout are accurate, complete, and accessible for delivery. If a package is returned to our warehouse due to an incorrect, incomplete, or inaccessible address you provided, you will be responsible for covering the cost of additional re-shipping fees for a second dispatch.

7. Intellectual Property Rights

All content available on our [www.lysaghtgarden.com] website, including but not limited to product imagery, product descriptions, brand logos, website design layouts, text copy, graphic assets, video content, and our original brand messaging, is the exclusive intellectual property of Lysaght Garden. This content is protected by Australian and international copyright, trademark, and other intellectual property laws.
You are not permitted to copy, reproduce, distribute, modify, publicly display, republish, download, or transmit any of our website content for any commercial or public use without our explicit prior written consent. You may not remove or alter any trademark, copyright, or other proprietary notices included in our website content. Any unauthorized use of our intellectual property will constitute a violation of these Terms of Service, and we reserve the right to pursue all available legal remedies to protect our intellectual property rights.

8. Prohibited Uses of Our Platform

You agree that you will not use our website, our services, or any part of our platform to engage in any of the following prohibited activities:

  • Engage in any fraudulent, deceptive, or unlawful activities, including submitting fake payment information, creating fraudulent user accounts, or attempting to defraud our business or other customers.
  • Transmit any malicious software, viruses, worms, or harmful code that is designed to disrupt, damage, or compromise the functionality of our website, our servers, or the systems of other users.
  • Harass, abuse, threaten, or harm other users, our staff, or any third party connected to our business operations.
  • Scrape, crawl, or use any automated tool (including bots, spiders, or data miners) to access, collect, or harvest data from our website without our prior written approval.
  • Reproduce, duplicate, copy, resell, or exploit any part of our website or our product offerings for commercial resale purposes without entering into a formal authorized reseller agreement with us.
  • Upload or transmit any unlawful, defamatory, obscene, or offensive content that violates the rights of any third party, or violates any applicable local laws.

9. Disclaimers of Warranties

Our website and all related services are provided to you on an “as is” and “as available” basis, without any explicit or implied warranties of any kind. Lysaght Garden does not warrant that our website will be uninterrupted, error-free, completely secure, or free from viruses or other harmful components. We do not make any implied warranties of merchantability, fitness for a specific purpose, or non-infringement of intellectual property rights, to the fullest extent permitted by applicable law.
While all our products are rigorously tested by our team to meet our high quality standards, we do not guarantee that every product will meet your exact personal expectations, beyond the explicit product specifications we clearly outline in our public product listings.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Lysaght Garden, our directors, employees, partners, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, our products, or our services. This includes but is not limited to lost profits, lost revenue, lost data, or personal property damage that exceeds the total amount you have paid to us for the specific order that gives rise to your claim.
In no event will our total aggregate liability to you for any and all claims related to your use of our platform exceed the total purchase price of the order you submitted to us that is the subject of your dispute. Some local jurisdictions do not allow the exclusion or limitation of consequential damages, so some of the above limitations may not apply to you depending on your place of residence.

11. Modifications to Terms of Service

We reserve the right to update, modify, or revise these Terms of Service at any time at our sole discretion, to reflect changes in our business operations, new legal regulatory requirements, or updates to our website features. When we make material changes to this document, we will update the “Effective Date” listed at the top of these Terms of Service, and post a prominent announcement on the homepage of our website. Your continued use of our website and our services after the effective date of the revised terms will constitute your full acceptance of the updated provisions. We encourage you to review this document periodically to stay informed of our latest terms.

12. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law rules. Any dispute, claim, or disagreement arising from or related to your use of our website, your order, or these Terms of Service will first be addressed through good faith direct negotiation between you and our support team. If the dispute cannot be resolved amicably within 30 days of you submitting the dispute notification to us, the dispute will be resolved in the courts located in Coolum Beach, Queensland, Australia.

13. Contact Information

If you have any questions, concerns, or requests related to these Terms of Service, you can reach our official team via any of the following channels:

  • Send an email to: [email protected]
  • Call our support line at: +61 752336405
  • Send physical correspondence to our registered address at: 1/27 Lysaght St, Coolum Beach, QLD 4573, Australia

At Lysaght Garden, we are committed to upholding the trust our 40,000+ global clients have placed in us over our 5+ years of operations, as we continue to curate 120+ unique garden decor pieces that help turn every empty yard into a warm, peaceful outdoor haven. Explore our new garden decor collection today and give your outdoor space the refresh it deserves.