Refund and Returns Policy

Effective Date: October 13, 2026

Welcome to the official Refund and Returns Policy of Lysaght Garden, the leading e-commerce platform dedicated to premium, budget-friendly, weather-resistant yard and garden decor. At Lysaght Garden, we have built our brand promise on turning empty yards into warm havens, with over 5 years of industry experience, 120+ carefully sourced and rigorously tested garden products, and a global community of more than 40,000 satisfied clients worldwide. This policy is created to ensure full transparency, fair treatment, and a smooth, consistent experience for every customer who shops with us for hand-finished planters, wind chimes, string lights, and all other products from our fresh collection of yard decor. This document clearly outlines all terms governing returns, refunds, and order adjustments, and it applies to all purchases made through our official website www.lysaghtgarden.com. By completing a purchase on our platform, you acknowledge that you have read, fully understood, and agreed to all terms laid out in this policy. We explicitly emphasize that pure, item-only refunds with no return of the purchased product are not permitted under any circumstances, and all valid refund requests are strictly tied to the successful return of qualifying unopened items in line with the rules defined below.

1. Eligibility for Return and Full Refund

All requests for returns and subsequent full refunds must meet the following clear, non-negotiable eligibility criteria to be approved:

  • The request must be submitted no later than 30 calendar days from the date you receive your ordered garden decor product. This 30-day window is calculated based on the delivery confirmation timestamp we receive from our official shipping partners.
  • The product you intend to return must remain completely unopened, in its original factory packaging, with all original seals, labels, protective wrapping, and accessories intact. Our warehouse team will conduct a full inspection of all returned items upon receipt, and any product that shows signs of use, damage from improper storage, missing parts, or opened original packaging will not qualify for a refund.
  • You must provide a valid proof of purchase for the returned item, including the corresponding Lysaght Garden order number associated with the transaction.
  • The return shipment must be sent to our designated official return address, and you must confirm the full details of the return process with our customer support team before you ship any items back to us.
    We strictly do not accept any requests for full or partial refunds where the customer retains the purchased product, with no plans to return the item to our warehouse. Even for scenarios that customers may assume qualify for a no-return refund, these requests will not be approved under any circumstances, to maintain fairness for all members of our global customer community and the integrity of our product supply. All our products, including our full range of wind chimes, are built to withstand sun, rain and regular outdoor use, crafted with non-toxic materials that keep kids and pets fully safe, and come with complete, easy-to-use kits — including full hanging kits for every wind chime order — and we stand by the quality of every piece we source and test ourselves, so no exceptions will be made for standalone “refund only” requests.

2. Step-by-Step Return Process

To initiate a valid return request, please follow this simple, structured process:

  1. Contact our customer support team within the 30-day eligibility window, via our official contact email at [email protected], or reach us over the phone at +61 752336405. Provide your full order number, the specific name and quantity of the items you wish to return, and a brief note explaining your reason for the return.
  2. Our support team will review your request and confirm your eligibility within 2 to 3 business days, after which we will send you a unique return authorization number and the exact, up-to-date return shipping instructions. You must clearly mark this assigned return authorization number on the outside of your return package; packages that arrive at our warehouse without a valid, pre-approved return authorization number will not be processed, and may be returned to you at your own cost.
  3. Ship the unopened, properly packaged item back to our designated return address. You will be responsible for covering the cost of the return shipping fee, unless the return is being processed because we shipped you an incorrect item, or the product arrived with verified, factory-sealed manufacturing damage.
  4. Send the tracking number of your return shipment to our support team, so we can monitor the delivery progress of your package. Standard delivery of return shipments usually takes 5 to 7 working days to reach our Coolum Beach location, depending on your local shipping service.
  5. Once our warehouse team receives and fully inspects your returned unopened item and confirms it meets all our eligibility criteria, we will proceed to process your full refund within 5 to 7 business days, and the funds will be returned to your original payment method used for the initial order.

3. Non-Eligible Cases for Returns and Refunds

The following scenarios do not qualify for any return, full refund, or partial refund approval:

  • Any opened, used, or damaged items that are returned after the original factory packaging has been unsealed, even if the product itself was never installed outdoors.
  • Any return request submitted after the 30-day window following the confirmed delivery date of your order.
  • Any customized, made-to-order garden decor pieces that were produced exclusively to your personal specifications, rather than being part of our standard in-stock new yard pieces now available on our website.
  • Any items that were damaged as a result of improper installation, accidental misuse, negligence, extreme weather events beyond the standard outdoor use our products are designed to withstand, or unauthorized modifications made by the customer.
  • Most importantly: all requests for a full or partial refund where you keep the product and do not ship it back to our warehouse. No “refund only” requests, including partial no-return refunds for any reason, will be approved by our team.

If you have any questions about this Refund and Returns Policy, need clarification on your eligibility, or want to start a valid return request, you can reach our support team at any time via our contact email [email protected], call us on +61 752336405, or send physical correspondence to our registered business address at 1/27 Lysaght St, Coolum Beach, QLD 4573, Australia. Our team is always ready to help ensure you get the most out of every piece from our new garden decor collection, to give your outdoor space the refresh it deserves.